The Business – Sheffield Star – June/July 2016

Just as redesigning our home interiors energises homeowners, workplaces benefit from a strategic re-imagining too.

Any business which opens its doors to the public needs to ensure its premises never look tired and dated.

But offices hidden from public view should also invest in a regular makeover; research proves that revitalising the workplace reaps dividends for the employer.

“It has long been known that surroundings have an impact on human behaviour. And new reports show that a quality of workplace environment results in more engaged staff. It improves their performance and reduced staff turnover,” said multi-award-winning interior designer Jamie Hempsall.


“The Commission for Architecture and the Built Environment recently carried out a study of the impact of office design on business performance and discovered that companies who had improved their workplaces were reporting an increase in staff performance of up to five per cent.

In another report, a major UK call centre said staff turnover reduced by 11% and output more than doubled after a move to new premises,” explained Richard Bond managing director of Jamie Hempsall Ltd, a design consultancy launched in 1994 in East Drayton on the outskirts of Doncaster renowned for innovation, practicality and cost-effective design.


Bolsover Cruise Club, one of the largest independent cruise retail agents in the UK, called in the Jamie Hempsall team to restyle its ten-year-old HQ – and were delighted to find the result had a positive impact on its staff.


Launched back in the 1960s by current MD Michael Wilson’s grandfather, the company sells tens of thousands of cruises a year throughout the UK.

Its purpose-built premises at Barlborough Business Park operate as company HQ, a national call centre for 114 staff and the Cruise Reservation Bureau, where customers come to discuss their dream trips with expert agents.

The brief from Bolsover Cruise Club was to create a modern, more sophisticated style which flowed through the entire building.

Practicalities were paramount. Results had to be hard-wearing – and all work had to be carried out around Bolsover Cruise Club’s 9am to 8pm, seven days a week operation. There could be no down-time.

“There were many challenges with this project,” said Richard Bond. “But we understood totally the need to deliver with no impact at all on the business and relished the opportunity to launch Bolsover Cruise Club’s premises into the 21st century.


“Our biggest issue was the re-carpeting. The old carpet had been glued to the floor and had to be chipped away and the entire call centre floor had to be re-fitted overnight. To work within the time constraints and minimise disruption, we sourced a hydraulic system that raised every desk.”

Jamie Hempsall explains the design concept: “A nautical theme was the obvious choice, but we wanted to do it in a way which had subtlety and most importantly, reflected the luxurious ambience of a first-class cruise liner.

Bolsover Cruise Club managing director Michael Wilson said he was delighted.

“We didn’t lose a minute of business and the whole place looks superb. Our staff love their stylish and modern new surroundings. We have invested in their workspace and it’s clear they appreciate that.”

The custom designed Reception Desk

The custom designed Reception Desk